FAQs
FAQs: Frequently Asked Questions — Portable Pools & Tubs Co.
FAQs: Have questions about our portable pools, spas, hot tubs, or accessories? We’ve put together answers to the questions we hear most often. If you don’t see what you’re looking for, feel free to contact our team directly.
1. What products does Portable Pools & Tubs Co. sell?
We specialize in a wide range of portable backyard products, including Inflatable Pools, Portable Hot Tubs, Above-Ground Pools, Portable Spas, and Pool & Spa Accessories. Whether you’re looking for a quick, affordable way to cool off this summer or a long-term backyard upgrade, we have options to fit every space, budget, and lifestyle.
2. Where does Portable Pools & Tubs Co. ship from?
Our head office is based in Brooklyn, New York, where our team manages orders, customer service, and logistics. However, we also operate warehouses in multiple countries around the world, allowing us to fulfill orders closer to our international customers whenever possible.
3. Do you ship worldwide?
Yes, we proudly offer worldwide shipping. Thanks to our network of international warehouses, many orders can be fulfilled locally rather than shipping directly from the U.S., which often results in faster delivery times and reduced shipping costs for customers outside the United States.
4. How fast is shipping in other countries?
Because we maintain warehouses in several countries, shipping times can vary significantly depending on your location. In select countries where we have local warehouse stock, some orders can be delivered in as little as 24 hours. In regions without a local warehouse, orders are shipped internationally from our nearest available location, which may take longer due to customs processing and standard freight timelines.
5. How long does domestic (U.S.) shipping take?
For customers within the United States, standard shipping typically takes 5 to 10 business days from the date your order is processed, depending on your location and the size of the product ordered. Larger items, such as above-ground pools, may require additional freight shipping time.
6. How can I track my order?
Once your order ships, you’ll receive a confirmation email containing a tracking number and a link to monitor your shipment’s progress in real time. If you don’t receive tracking information within the expected processing window, our customer service team is happy to provide an update.
7. What payment methods do you accept?
We accept major credit and debit cards, including Visa and Mastercard, through our secure checkout system. We also offer digital payment options such as Cash App, Chime, Venmo, and Apple Pay for customers who prefer these convenient alternatives. Simply place your order and request payment details from our team to complete your transaction.
8. Can I return a product if I’m not satisfied?
Yes, we accept returns on most products within 30 days of delivery, provided the item is unused, undamaged, and in its original packaging. Certain items, such as custom-sized or OEM-branded products, may be considered final sale. Full details can be found on our Return & Refund Policy page.
9. What should I do if my product arrives damaged?
If your order arrives damaged or defective, please contact our customer service team within 48 hours of delivery with photos of the item and packaging. We’ll work quickly to arrange a replacement, repair, or full refund, depending on the situation.
10. Do your pools and spas come with a warranty?
Many of our products, including portable hot tubs, above-ground pools, and portable spas, come with manufacturer warranties covering specific defects or performance issues. Warranty details vary by product and are included with your order documentation. Contact our team if you need help submitting a warranty claim.
11. Do you offer wholesale, bulk, or custom-branded orders?
Yes, we work with commercial operators, resorts, rental businesses, and private clients on wholesale quotes, custom dimensions, and OEM logo placement for select products. If you’re interested in a bulk order or custom branding, reach out to our team directly for a personalized quote.
12. How do I contact customer support?
Our customer service team is available to help with orders, product questions, shipping updates, and more. You can reach us by phone at +1 (332) 281-8222 or by email at info@portablepoolsandtubs.com. We’re based at 66 Brooklyn Street, Brooklyn, NY, and we’re happy to assist customers around the world.
FAQs: Still have questions? Contact our team today — we’re here to help you find the perfect portable pool, spa, or hot tub for your backyard. FAQs: fill your form HERE