Shipping Policy

Shipping Policy — Portable Pools & Tubs Co.

Shipping Policy: At Portable Pools & Tubs Co., we understand that getting your new inflatable pool, portable hot tub, above-ground pool, portable spa, or pool accessory delivered quickly and safely is just as important as the quality of the product itself. This Shipping Policy outlines how we process, package, and deliver orders to customers across the United States and around the world.

Worldwide Shipping Availability

Portable Pools & Tubs Co. proudly ships to customers worldwide from our head office in Brooklyn, NY. Whether you’re located across the United States or in another country, our logistics network is designed to deliver your portable pool, spa, or hot tub safely and efficiently, no matter your location.

International shipping times and costs vary depending on destination, product size, and local customs processes. We encourage international customers to review estimated delivery timeframes at checkout or contact our customer service team for a more precise shipping quote before placing an order.

Order Processing Time

Once your order is placed, our team begins processing it right away. Most orders are processed within 1–3 business days, during which we verify payment, prepare your product for shipment, and coordinate with our shipping partners. Custom or made-to-order items, such as products with custom sizing or branding, may require additional processing time, which will be communicated at the time of purchase.

Orders placed on weekends or holidays will begin processing on the next available business day. During high-demand periods, such as the summer season, processing times may be slightly extended due to increased order volume.

Domestic Shipping Times

For customers within the United States, standard shipping typically takes between 5 to 10 business days from the date of order processing, depending on your location and the size of the product ordered. Larger items, such as above-ground pools and large-format inflatable pools, may require freight shipping, which can take slightly longer due to the size and weight of the package.

Expedited shipping options may be available for select products and locations. If you need your order to arrive by a specific date, please contact our customer service team prior to placing your order to confirm availability and timing.

Shipping Policy: International Shipping Times

International orders generally take between 10 to 21 business days to arrive, depending on the destination country, local customs processing, and any applicable import regulations. Please note that customs fees, import duties, or taxes may apply to international orders and are the responsibility of the customer. These fees are determined by the destination country and are not included in the product price or shipping cost at checkout.

We recommend checking with your local customs office for information on potential fees before placing an international order to avoid unexpected charges upon delivery.

Shipping Costs

Shipping costs are calculated based on the size, weight, and destination of your order. Smaller items, such as pool and spa accessories, typically have lower shipping costs, while larger products like above-ground pools and portable hot tubs may incur higher shipping fees due to their size and freight requirements.

Exact shipping costs will be calculated and displayed at checkout before you complete your purchase. We strive to offer competitive, transparent shipping rates for both domestic and international customers.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number and a link to monitor your shipment’s progress. We encourage customers to track their orders regularly, particularly for larger items that may require appointment-based delivery or freight coordination.

If you do not receive tracking information within the expected processing timeframe, please contact our customer service team, and we will be happy to provide an update on your order status.

Damaged or Lost Shipments

Portable Pools & Tubs Co. takes great care in packaging our products to prevent damage during transit. However, if your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging so we can promptly process a replacement or resolution.

In the rare event that a shipment is lost in transit, please notify our customer service team as soon as possible. We will work directly with our shipping carriers to locate your package or arrange a suitable resolution, which may include a replacement shipment or refund.

Delivery Address Accuracy

Customers are responsible for providing accurate shipping information at checkout, including full name, address, and contact details. Portable Pools & Tubs Co. is not responsible for delays or non-delivery resulting from incorrect or incomplete address information provided by the customer. If you notice an error in your shipping address after placing an order, please contact us immediately so we can attempt to correct it before the order ships.

Large Item Delivery

Due to the size of certain products, such as above-ground pools and large portable hot tubs, some deliveries may require curbside drop-off rather than inside delivery. Customers should ensure someone is available to receive large shipments and should inspect the packaging upon arrival before signing for delivery.

Contact Us

If you have any questions about your order’s shipping status, estimated delivery time, or shipping costs, our customer service team is happy to help.

Portable Pools & Tubs Co. 66 Brooklyn Street, Brooklyn, NY, USA Phone: +1 (332) 281-8222 Email: info@portablepoolsandtubs.com fill form HERE